Privacy Policy

Thela Media Group, LLC DBA TMG ("TMG," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Name, email address, phone number, and company information when you contact us or sign up for services
• Account credentials and profile information when you create an account
• Payment information when you purchase services (processed securely through third-party payment processors)
• Communications you send to us, including emails, support tickets, and feedback
• Marketing preferences and communication settings

1.2 Information Collected Automatically

When you access our website or platform, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, navigation paths)
• Cookies and similar tracking technologies (see Cookie Policy below)
• Log files and analytics data
• Performance and diagnostic information

1.3 Information from Third Parties

We may receive information about you from third-party sources:

• Marketing platforms and advertising partners
• Data providers and analytics services
• Social media platforms (if you connect your accounts)
• Business partners and referral sources

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our marketing services and technology platforms
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communication: To send you service updates, marketing communications, and respond to your inquiries
• Personalization: To customize your experience and deliver relevant content and recommendations
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Marketing: To send promotional materials, event invitations, and industry insights (with your consent)

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf (hosting, analytics, payment processing, customer support)
• Business Partners: With partners who help us deliver services, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share specific information
• Aggregated Data: De-identified or aggregated information that cannot reasonably identify you

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure data centers with physical and network security controls
• Access controls limiting employee access to personal information
• Regular security assessments and vulnerability testing
• Incident response procedures and breach notification protocols
• Employee training on data protection and security best practices

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a machine-readable format
• Restriction: Request limitation on how we process your information
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@tmg.agency. We will respond within 30 days of receiving your request.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve our services:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may limit certain features of our website.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. When determining retention periods, we consider the nature of the information, why we collected it, and relevant legal requirements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information, including Standard Contractual Clauses approved by the European Commission and other legally approved transfer mechanisms.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@tmg.agency or call 512.572.1800.

12. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR). We process your information based on legal grounds including consent, contractual necessity, legal obligations, and legitimate interests. You have the right to lodge a complaint with your local data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For privacy inquiries specific to GDPR or other data protection regulations, you may contact our Data Protection Officer: